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Archived: Eleighwater House Retirement Home Good

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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

Systems in place to monitor the quality of the service offered and ensure the safety of people were appropriate to the size of the home.

We saw that individual risk assessments had been incorporated into care plans. These showed how identified risks would be minimised for people who lived at the home and the staff who supported them

The home sent out satisfaction surveys to staff, people who lived at the home and their representatives. This allowed people to share their views and highlight any shortfalls in the service.

We read minutes of staff meetings. These showed that a wide variety of subjects were discussed including expected standards of care.

Everyone who moved into the home had received a copy of the home’s statement of purpose and information about how to make a complaint. The provider told us that any concerns that people or visitors had were usually resolved on an informal basis. One person who lived at the home said “I have no complaints but if I did I would talk to someone. I know they would want to put things right.”

The provider monitored standards of care on an on-going basis. The provider worked alongside care staff which enabled them to continually monitor the provision of care and promptly address any poor practice. It also enabled them to seek people’s views on a daily basis. One person told us “They always want to know how we are, if there is anything we want and what we think about things. It’s like a family really you feel totally part of things.”