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Archived: Eleighwater House Retirement Home Good

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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The owners provided the majority of care in the home but some part time staff were employed. On the day of the inspection the owners were working in the home with one other member of staff.

People were very complimentary about the staff who supported them. People told us “The staff are so good” and “They are all kind and polite but you can have a bit of fun with them as well.”

Staff told us that they received good support from the owners, who were always available for advice and guidance.

Staff received adequate training to enable them to provide a safe level of care. We looked at the training records for four members of staff. Each member of staff had completed an induction programme and had their competency assessed by the provider before working unsupervised. This ensured that staff had the basic skills to safely support the people who lived at the home.

We saw that there were opportunities for on-going training in health and safety and subjects relevant to the needs of the people who lived at the home. Training certificates showed that staff had completed statutory training including safeguarding vulnerable people and first aid. They had also received training in how to care for people who had a dementia and the Mental Capacity Act 2005.