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Archived: Eleighwater House Retirement Home Good

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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People who lived at the home were very happy with the care they received. One person said “Everything is very nice and I certainly feel well looked after.” Another person told us “I am very comfortable. They can’t do enough for you.”

Throughout our visit we observed that people appeared very comfortable with the staff who supported them. We saw people received care and support in a way that respected their privacy and promoted their independence. One person said to us “They are very good when they help you, so kind and gentle.”

Staff had up to date guidance on how to support each individual. We read three care plans. Each care plan contained a personal assessment which outlined people’s likes and dislikes as well as their care needs. We saw that these assessments had been signed by the person using the service, or their representative, to show that they agreed with the care being offered.

People received care in line with their assessed needs. We saw that one care plan stated that the person was at high risk of pressure damage to their skin. We visited this person in their room and noted that the appropriate equipment was in place to minimise the risks of pressure damage.

Another person’s care plan stated that they required specialist cutlery to eat their meals. At lunch time we saw that this cutlery was in place. This showed that the home worked in accordance with people’s assessed needs.

People had access to healthcare professionals to meet their specific needs. Care plans that we read contained records of appointments with healthcare professionals including doctors, community nurses and chiropodists. One person said “When I first moved in they made sure I was registered with the doctor. I haven’t needed one but I know if I was unwell they would get the doctor to me really quickly.”

The home monitored people’s health and well-being and took action to ensure that people’s needs were met. We saw and heard evidence that when one person’s behaviour had changed the home had worked with healthcare specialists to make sure that they received the appropriate support and treatment. A visitor that we spoke with told us “They made a referral to the mental health team. They have involved me in all discussions and decisions.”

The home had arrangements in place to deal with emergency situations. If for any reason the house needed to be evacuated the home had made arrangements to use a local facility. All staff had received first aid training to make sure that they could deal with any accident which occurred.