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Archived: Hollies Dental Practice

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 14 August 2013
Date of Publication: 25 October 2013
Inspection Report published 25 October 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 14 August 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We looked at the arrangements for ensuring that the quality of services provided to patients was regularly assessed, monitored and improved as needed.

People we spoke with were very complimentary about the service and treatment they received. One person told us, ''This is a fantastic, well run and professional practice.''

The views of the people using the service were sought by way of a satisfaction survey. Any areas for improvement identified were discussed at the staff meetings and actions taken to improve the service were taken as needed. This showed that people who used the service were asked for their views about their care and treatment and they were acted on.

Regular audits and checks were carried out to ensure that people received safe and effective care and treatments. There were systems in place for checking patient records to ensure that they were up to date and accurate, radiation and decontamination practices to ensure that people were protected from the risks of unsafe care and the spread of infection.

There was a process in place for reporting and investigating serious untoward incidents and adverse events. These were discussed at staff meetings to ensure learning from such incidents so as to minimise their recurrence.

The surgery premises were well maintained and regular audits and risk assessments were carried out so as to ensure premises and equipment were fit to provide safe care and treatments.