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Archived: Hollies Dental Practice

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 14 August 2013
Date of Publication: 25 October 2013
Inspection Report published 25 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 14 August 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We looked at the arrangements for ensuring that people received safe and appropriate care and treatment that met their individual needs.

People we spoke with during our visit to the service told us that they were very happy with the care and treatment they received. One person told us, ''I am extremely happy with the dentists and the treatment I receive here. I have no worries or complaints. Everything is fantastic.'' Another person said, ''The service is excellent. All the staff are friendly and helpful.''

Patient records we viewed were detailed and described the treatments provided. Records showed us that treatment options were discussed with each individual and that people's views and wishes were taken into consideration in the way that treatment was provided. We saw that assessments were carried out in relation to people's medical history and any medication prescribed for the person. This helped to ensure that treatments were carried out safely and effectively.

A detailed oral assessment was carried out for each person including 'soft tissue' examinations. This helped to identify any underlying conditions such as gum disease or signs and symptoms of oral cancer. We saw that advice about good oral hygiene, diet, alcohol and smoking cessation was given to people as needed.

The service had arrangements in place for dealing with medical emergencies such as anaphylaxes, shock or cardiac arrest. There were suitable emergency medicines available including oxygen. These medicines were stored appropriately and checked regularly to ensure that they were available and in date for use where needed. All staff working at the practice had undergone training in dealing with medical emergencies. This helped to ensure that people received appropriate care and treatment.

X-ray equipment was situated in a suitable area and x-rays were carried out safely and in line with local rules that are relevant to that practice and equipment. There was a radiation protection advisor and a radiation protection supervisor in place to ensure the safe operation of the equipment to protect people who required x-rays to be taken as part of their treatment.