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Archived: Hollies Dental Practice

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All reports

Inspection report

Date of Inspection: 14 August 2013
Date of Publication: 25 October 2013
Inspection Report published 25 October 2013 PDF


Inspection carried out on 14 August 2013

During a routine inspection

People we spoke with during our visit in August 2013 told us that they were very happy with the care and treatments they received at the practice. People said that treatments were explained to them in a way that they could understand. They told us that they felt safe and well cared for and that staff were caring and knowledgeable.

We saw that appropriate assessments of each person's oral health needs were carried out before each treatment. People were offered a choice of treatments where possible and consent to treatment was obtained.

There were arrangements in place to deal with any foreseeable medical emergencies and staff were trained to support people.

The premises were clean and well maintained. There were rigorous procedures for cleaning and sterilising equipment and dental instruments so as to minimise the risks of cross infection.

Staff received training and support to enable them to carry out their duties and care for people safely and effectively.

There were arrangements in place for safeguarding people from the risks of abuse or harm.

The service was regularly monitored and people's views were obtained as part of an overall quality improvement system.

The service met the standards for quality and safety across each of the outcome areas we inspected.