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All reports

Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 79.62 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 October 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and talked with commissioners of services.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spoke with four people who used the service and two relatives. They all told us they were satisfied with the care and treatment that was provided. Comments included: "I am very happy with the staff team who look after my relative. They get on with things on a day to day basis and take initiative”, “I would know if my relative was unhappy and I know the care is good” and “My relative is always beautifully clean and tidy and the carers are like a family really”.

We looked at five care records for people who used the service. Before a person started to use the service, an assessment of their needs and abilities was undertaken. The care plans showed how the needs of the people who used the service were to be met, including any risks to their well-being. The care plans covered physical, emotional, mental health, social and behavioural needs. Risk assessments considered areas such as the risk from falls, moving and handling, skin pressure areas, difficult behaviours and nutrition. This showed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. It was evident that care plans and risk assessments were evaluated on a monthly basis or sooner if required and relatives were included in the review process.

It was clear from discussions with staff and the examination of care records that staff knew and understood the care needs of the people they supported and had received training which was appropriate to the complex needs of some people being cared for. Staff undertook activities with people and these were personalised and flexible and could be changed to meet the needs of the individual.

People who used the service were seen to be relaxed and happy in the company of staff who supported them and they interacted positively with each other.

We contacted the Local Authority and examined our records before our inspection and we found no concerns relating to the service.