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Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 79.62 KB

Overview

Inspection carried out on 4 October 2013

During a routine inspection

We asked the regional manager about procedures in place to make sure that people who paid for services knew how much they were expected to pay and how and when payments should be made. Care records contained a service user agreement and a contract which explained the service to be provided and the expectations for payment of that service and documents were signed appropriately.

We spoke with four people who used the service and two relatives. Comments included: "I am very happy with the staff team who look after my relative. They get on with things on a day to day basis and take initiative”, “I would know if my relative was unhappy and I know the care is good” and “My relative is always beautifully clean and tidy and the carers are like family really”.

Each record contained information about all health and social care needs and this showed that staff were kept informed about decisions or changes made to a person's care by another health or social care professional.

Staff were asked to provide the necessary documentation before they were offered a position with the company such as training certificates, references, proof of identity and criminal records bureau check.

We saw that the company asked people for their views about their care and treatment and acted on feedback received.

Records were informative with clear instruction to staff about how needs and risks should be managed. They were stored appropriately and kept for the appropriate length of time.