Peace Manor Residential Care Ltd - Ceres Road Unit Plumstead

People’s experience of using this service and what we found

There was safeguarding procedures in place and the registered manager staff had a clear understanding of these procedures. Appropriate recruitment checks had taken place before staff started work. There were enough staff to meet people’s needs. People’s medicines were managed safely. There were effective systems in place for monitoring and learning from incidents and accidents. The service had procedures in place to reduce the risk of infections.

People’s care and support needs were assessed when they moved into the home. Risks to people had been assessed to ensure staff could meet their needs safely. Staff were supported through induction, training, and regular supervision. People were supported to maintain a healthy balanced diet and they had access to health care professionals when they needed them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had been consulted about their care and support needs. Staff understood the importance of working within the principles of the Equality Act and supported people in meeting their diverse needs. There was a complaints procedure in place and people said they were confident their complaints would be addressed.

The registered manager and staff worked in partnership with health and social care providers to plan and deliver an effective service. The provider took people using the service and staff’s views into account through surveys. There were effective systems in place to monitor the quality and safety of the service and any learning was identified and acted on. Staff enjoyed working at the home and said they received good support from the registered manager.

Rating at last inspection. The last rating for this service was Good (published 27 November 2017).

Why we inspected. This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect

At our last inspection of this service on 14 September 2015 the service was rated Good. At this inspection we found the service remained Good. The home demonstrated they continued to meet all the regulations and fundamental standards.

People told us they felt safe living at the home. There were safeguarding and whistle blowing procedures in place and staff had a clear understanding of these procedures. People using the service and staff told us there was always enough staff on duty to meet people’s care and support needs. Robust recruitment procedures were in place. Action was taken to assess any risks to people using the service. Medicines were managed appropriately and people were receiving their medicines as prescribed by health care professionals.

Staff had the knowledge and skills required to meet people needs. The registered manager and staff had a good understanding of the Mental Capacity Act 2005 and acted according to this legislation. People using the service told us they were encouraged to eat healthy meals and cook for themselves. Staff monitored people’s mental and physical health and wellbeing and where there were concerns people were referred to appropriate health professionals.

People’s needs were assessed and care files included detailed information and guidance for staff about how their needs should be met. Staff encouraged people to be as independent as possible. People knew about the home’s complaints procedure and said they were confident their complaints would be fully investigated and action taken if necessary.

The provider took into account the views of people using the service, staff and health care professionals through surveys. They recognised the importance of regularly monitoring the quality of the service provided to people using the service. Staff said they enjoyed working at the home and they received good support from the manager.

We found the provider gained people's consent before delivering care and acted in accordance with people's wishes. Care was planned and delivered to ensure people's safety and welfare, and people were protected against the risks associated with medicines. People's records were fit for purpose and ensured people received safe and appropriate care. There were effective recruitment and selection procedures in place so that suitable staff were employed to work for the home.

We received comments from one external professional who stated that they were happy with the service being provided and said that the home 'delivered all that we require'.

Responses from family members or carers to the provider's own quality surveys in 2012 included 'I am very happy with the care' and 'we are very satisfied with your services'.

Staff spoken to said that they received the training and support they required to do their job. We saw that each staff member had access to regular training and supervision.