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Archived: Trafford Health Centre Good

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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 16 March 2013
Inspection Report published 16 March 2013 PDF

Overview

Inspection carried out on 21 February 2013

During a routine inspection

Patients who attended Trafford Health Centre had access to a range of information about the services provided. Leaflets were available in the reception area, with information displayed around the centre. The service had access to interpreter services if this was required.

We observed that patients were greeted in a professional manner. One patient told us: "From the receptionist, Dr and nurse, everyone has been pleasant and I was immediately put at ease".

Care was provided in an environment that was clean, well maintained and organised. Patients were either attending the walk in centre with minor injuries or illness or had an appointment at the GP service, at which they were registered. An out of hours service was also provided each week night until 8pm and at weekends.

We found that Trafford Health Centre had appropriate systems in place to safeguard children and adults whilst using the service.

The service provided monthly and quarterly quality reports to NHS Trafford, as part of the commissioning contract. This included performance data, patient equity of access data and clinical effectiveness data. We saw that there were no concerns from the commissioning team.