8 February 2012
During an inspection looking at part of the service
The visit was announced the day before we met the provider and staff in their office.
People we spoke to that used the service gave many positive statements about the carers and the service they offered including, 'Very satisfied, very courteous staff.' One person told us 'They are all very helpful and I am very happy with the service.' Another person told us 'I can't fault them, they really are marvellous.'
We spoke to staff that told us 'I am very happy working for the agency, I am well supported and have received good training. I can always ask senior staff if I have concerns or feel that the time allocated is not correct.'
We found the office to be well managed and efficient, with robust audit procedures in place.