17 January 2013
During a routine inspection
We spoke to two people who had recently used the service. They told us, 'It's very good, very professional' and 'I was treated very well.'
We found that people had their privacy and dignity respected and they received care and treatment which was appropriate and safe.
We found that safeguarding arrangements were in place at the service.
The GPs who worked at this service were suitably qualified and experienced.
We viewed a complaints policy and procedure in place which detailed how complaints would be dealt with. We found this procedure was not always brought to people's attention in a suitable manner, but we concluded that complaints would be investigated and responded to appropriately.