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Archived: The Darras Hall Clinic

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Inspection report

Date of Inspection: 17 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 17 January 2013, talked with people who use the service and talked with staff.

Our judgement

People's privacy and dignity were respected.

Reasons for our judgement

We spoke to two people who had recently used the service and they told us they felt their privacy and dignity had been respected. They also told us they had been provided with appropriate information both prior to, and during, their attendance. Comments included, “I asked him (the GP) and he explained everything” and “He was very clear about what would be happening.”

We spoke with the GP who was working at the service on the day of our inspection. He told us that people waiting in the general reception area of the building were not identifiable as being there for DVLA medicals. This meant that people’s privacy and dignity were respected.

The GP told us he treated people respectfully and provided them with information about their care and treatment. He told us, “People don’t have a choice about being here but I treat all clients without prejudice. I don’t ask people why they need to reapply for their driving licence but they sometimes tell me. Once my door is shut, it is completely confidential. I explain what the process is so they know what I am going to do over the next 20/30 minutes.”