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Archived: Lighthouse Homecare Inadequate

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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 November 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

We also spoke with an external social care professional.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

Two of the people we spoke with told us how the staff at the home worked together with their individual social workers. People told us that they felt able to speak to both their social workers and staff at the home if they had any concerns.

The care plans and other documentation we looked at demonstrated good access to health care and other professionals. We saw examples of referrals made to other professionals as well as evidence of working with social workers, GPs and community mental health teams. To ‘work in partnership with other agencies as required’ was one of the key tasks on a job description we saw.

The staff we spoke with said that they worked closely with learning disability and care coordinators as well as mental health professionals and social workers. Staff told us that they also raised any concerns regarding people’s health and well-being with the registered manager. We saw evidence of the registered manager’s email discussions regarding two people who used the service. One was working with social services to facilitate a medicine review with mental health professionals. The other was regarding a person’s need for specific equipment. This meant that staff at the home worked in cooperation with others to protect the health, welfare and safety of the people who used the service.