You are here

Archived: Lighthouse Homecare Inadequate

All reports

Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF


Inspection carried out on 12 February 2013

During a routine inspection

When we visited we spoke with two people being supported in the community. All people using the service had access to The Lighthouse Rehabilitation Centre, run and managed by the same providers as Lighthouse Homecare. Both people we spoke with told us the staff were good and that they were happy with the support provided. One person said, �The way I wanted things is the way it is now,� and that being able to go to the rehabilitation centre was a really important part of their day.

The policies, procedures, staff training and meetings were shared between the two services. It was not clear whether the policies also applied to Lighthouse Homecare or where policies were specific to one service only.

There had been several changes in management over the last eight months. We spoke with the manager, the one member of staff employed for the homecare service at the time of the visit, together with one new recruit who was undertaking induction. Staff told us that it was important that people accessed community resources to enable better independence. There were agreed care plans in place relevant to each individual that were regularly discussed and reviewed. Medicines were managed safely with access agreed on an individual basis.

Limited staff training was in place. Staff recruitment and training was in progress. Following the visit we spoke with two external professionals who described how staff worked with each individual to support their needs.