Archived: Windsor Care Home

Queen Street, Padiham, Burnley, Lancashire, BB12 8JW (01282) 772799

Provided and run by:
Windsor Care Home Limited

All Inspections

20 June 2013

During an inspection in response to concerns

Three people living in the home told us they were satisfied with the care provided. However, many people living in the home were unable to tell us about their experiences due to the level of their dementia.

We carried out this inspection in conjunction with the social services safeguarding team in response to concerning information about people's routines and practices in the home. We arrived at 6 am and found nine people were up and dressed, however, we noted that with the exception of two people, people had not been offered a drink. We were assured people had chosen to get up, but we noted there were only two staff on duty and people were not supervised when staff were busy assisting other people. The manager explained she was aware of this issue and had planned to commence her duties at 6 am for a short period of time in order to assess people's support needs.

On looking at people's care plans we noted one night review had been completed in advance and two people's plans had not been updated following a fall. We also found there were four incidents over the last year, which had not been reported to social services under safeguarding adults procedures.

During the inspection, the manager agreed to investigate all issues found and review the systems in the home.

3 April 2013

During a routine inspection

People were satisfied with the service provided, one person told us, 'It's very nice and I'm very happy' and another person said the home was 'good'. People told us their rights to privacy and dignity were upheld and respected. We carried out a short observation exercise to help us assess how people experienced care. We found people had frequent interactions with staff and they were engaged in their daily life.

People's care was planned and delivered in accordance with their needs. People had individual care plans which were supported by a series of risk assessments and daily care records. This meant people's care could be readily monitored and evaluated.

Suitable arrangements were in place to manage medication and all records seen were complete and up to date.

Staff were provided with appropriate training opportunities and received regular supervision.

There was a system in place to monitor the quality of the service, which included gathering the views of people living in the home.

5 July 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were

treated by staff and their involvement in making choices about their care. They

also told us about the quality and choice of food and drink available. This was

because this inspection was part of a themed inspection programme to assess

whether older people living in care homes are treated with dignity and respect

and whether their nutritional needs are met.

The inspection team was led by a CQC inspector joined by an 'Expert by

Experience' (people who have experience of using services and who can provide

that perspective) and a practising professional.

We also used the Short observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

People using the service told us they were satisfied with the care and support they received at The Windsor. They told us, they were well taken care of and that staff were 'Nice' and 'Fine'.

We found people experienced some good care and support. However we were made aware of situations where people did not feel they were always treated kindly or with respect. We observed some practices which did not effectively promote peoples' dignity and independence.

People told us they liked the meals provided at the Windsor, they said the food was "Good". We found choices were provided and healthy eating encouraged. Peoples' food preferences were known and catered for. Consideration was being given to peoples' individual nutritional needs.

We found there were enough staff to provide care and support. However, we found further training was needed for care staff, to ensure they provided appropriate assistance with a healthcare task.