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Archived: Dimensions 6a Prospect Place

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Inspection report

Date of Inspection: 14 August 2013
Date of Publication: 17 September 2013
Inspection Report published 17 September 2013 PDF | 76.88 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 August 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment to an appropriate standard.

Reasons for our judgement

We found that staff received appropriate professional development. We spoke with five members of staff at the home. They told us that they were sufficiently trained to carry out their roles effectively. Staff told us that they were trained primarily by the use of e-learning (on a computer). Staff told us that this could be done either at work or while they were at home.

One member of staff told us that they were aware that they needed to do a refresher in one area but: “Otherwise all my other training is up to date.” Another member of staff said that they were: “All up to date”. The service manager showed us records that showed staff were trained in line with the organisation’s expectations. Any gaps were highlighted on the computer for the attention of the manager. We saw that one member of staff needed some refreshers in areas such as safeguarding and medication to ensure they were trained in line with the organisation’s own policy. The member of staff concerned confirmed that these areas had expired by a few days and that the manager had already brought them to their attention. This meant that staff were trained to ensure that they gave appropriate care and support to people in a consistent way.

We saw that dates when staff supervisions and appraisals had taken place were displayed on the office wall. Supervision gave staff an opportunity for them to discuss the support needed to ensure that people received consistent care. Records showed that staff had received supervision on a regular basis and in line with the organisation’s expectations. Staff confirmed that they received supervision sessions. One member of staff said they had: “Supervision every six to eight weeks and once a year I have an appraisal.” This meant that staff were provided with support to enable them to provide appropriate care to people at the home.