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Archived: Dimensions 6a Prospect Place

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Inspection report

Date of Inspection: 14 August 2013
Date of Publication: 17 September 2013
Inspection Report published 17 September 2013 PDF | 76.88 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 August 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We found that people’s needs were assessed and care and treatment had been delivered in line with their individual care plan.

During the inspection we spent time in the communal areas of the home so we could observe what happened. People who used the service had limited communication skills. We did not see any indication through either body language or gestures that people were not at ease with the staff members on duty. We saw that people responded positively to the interactions from staff. We found that staff cared for people sensitively and in a way that suited their individual pace.

One relative told us that were: “Very happy and content with the care provided” at the home. Another person who visited the home told us: “It ticks all the boxes. Everything is above board. I feel people are well looked after. The care of people is important to staff.

We looked at the care records for two people and saw how their care had been provided and managed. We saw that these care records had been reviewed and made sure that people’s need had been met as any changes had occurred. The provider may wish to note that it was not always possible to determine when hand written changes were made to the care plan as they were not dated. Relatives told us that they had attended review meetings to discuss the care provided. This meant that care and treatment was planned in a way that was intended to ensure people’s safety and welfare.

Staff told us that medical professionals such as doctors, psychologists, dieticians, chiropodists and dentists were involved in people’s care. Records confirmed that these people were involved. A recent letter from a medical professional stated that they were: “Pleased with how xx presented today”.

We found that staff had a good knowledge of the care needs of people who used the service. The information given by staff was consistent and matched what we saw happened during our time at the home.

During our inspection we that staff supported people to eat and drink. We saw staff use a thickener in one person’s drink to prevent accidental choking. We also saw information about suitable drinks for a person who was diabetic. This meant that staff had the information and the knowledge to ensure that individual needs were met.

Staff told us about activities that people who used the service were involved in. Records confirmed that these events had taken place. During our inspection we saw that staff involved people in the daily tasks around the home. For example staff took people in to the kitchen when they made drinks so that they were involved.