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Archived: Dimensions 6a Prospect Place

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Inspection report

Date of Inspection: 19 December 2012
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF | 77.64 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 December 2012, observed how people were being cared for and talked with carers and / or family members. We talked with staff.

Our judgement

Systems were in place to assess and monitor the quality of service provided to protect people from the risk of inappropriate care.

Reasons for our judgement

The registered manager was able to show us systems that the provider had in place to monitor the quality of the service provided.

We were informed by the registered manager that compliance checks were undertaken on behalf of the organisation. Although the date of the visit was known in advance the areas covered were not known until the visit happened. Following the compliance checks made by a representative of the organisation a report was sent to the registered manager. The report from a visit in October 2012 was available for us to view. The registered manager confirmed that they had not updated the home’s action plan following receiving the audit

The registered manager informed us that medication audits took place on a weekly basis. We looked at those held on file for two people who used the service. No concerns had been recorded as a result of the internal audit. The provider may wish to note that the audits had not identified that staff were not signing medication records following the application of creams and ointments to confirm that they had been applied.

The registered manager told us that Dimensions had recently sent out, “Customer satisfaction surveys” to the families or representatives of people who used the service. At the time of our inspection the registered manager had not seen any returned copies but was confident that the regional office would have informed them of any concerns expressed.

Staff confirmed that they had received regular supervisions and that staff meetings had taken place. The registered manager informed us that minutes from the most recent staff meeting were waiting to be typed up. This meant that systems were in place for staff to comment on the service provided to people.