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Archived: Dimensions 6a Prospect Place

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Inspection report

Date of Inspection: 19 December 2012
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF | 77.64 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 December 2012, observed how people were being cared for and talked with carers and / or family members. We talked with staff.

Our judgement

People’s privacy, dignity, choice and independence were respected.

Reasons for our judgement

People who used the service at Prospect Place were not able to tell us about their involvement in the care they had received due to difficulties in their verbal communication. During our inspection we saw staff interacted with people and involved them in their day to day routines.

We saw that staff knew people well and understood their needs while they supported them. People who used the service responded positively to staff throughout our inspection. We observed a relaxed and cheerful atmosphere. Staff involved people as far as possible while they were carrying out household tasks such as making drinks or doing the ironing.

We spoke with staff about how they made sure people’s privacy and dignity was respected. Staff told us that they knocked on bedrooms doors before entering and closed bedroom curtains before carrying out personal care. During our inspection we saw that staff closed bathroom doors while carrying out personal care. We saw other staff knocked on the door before they entered if they were assisting in some way. One member of staff said, referring to people they supported it’s “Their home”. Staff told us that they offered people a choice where possible and observed people’s body language such as when offering a choice of clothing to wear.

Staff told us about the activities people who used the service were involved in. On the day of our inspection all four people who used the service went out to a Christmas party. We were told by staff about other activities which people had attended. These included cookery classes, art and craft sessions, visits to a hydro pool and attending a disco. Daily records confirmed that people were taking part in these and other activities. A relative we spoke with confirmed that one person had been away on a holiday with another person who used the service and staff.