The Care Quality Commission
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  • Homecare service

Archived: Chameleon Care (Dover)

Unit 4a Port Dubris Business Centre, The Old Sorting Office, Dover, Kent, CT16 1AA

Provided and run by:
Chameleon Care Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

15 August 2013

During a routine inspection

We visited the office and spoke with the office manager and six members of staff. We later spoke to four people who used the service and two relatives. All of the people spoken with were satisfied with the service.

People and relatives confirmed that they had given their consent and been involved in discussions about their care. We found that people had care plans which were personalised to their individual needs.

People spoken with told us they would recommend the service. They felt that the service recruited the right calibre of staff. We found that staff had a good knowledge of people's needs and knew how they liked thier care to be provided. People said: 'The staff always do what I ask them'. 'The staff are absolutely fine'. 'I could not have better care; there is no one better than my main carer'.

People told us they had been asked for their feedback on the service they received. They said they did not have any complaints and were confident that when issues were raised they would be listened to and acted upon.

16 October 2012

During a routine inspection

People who used the service spoke positively about the staff and felt that they were fully supported with their care needs. People said that all the staff were polite and respected their privacy and dignity.

They said staff were reliable, arrived on time and stayed for the allocated time of the call. They said that staff had the skills to do their jobs well.

People told us they did not have any complaints but would ring the office if they had any concerns. They said they had been asked if they were satisfied with the service and had the opportunity to voice their opinions on the service being provided.