Archived: Faversham Minor Injuries Unit

We found that people spoke positively about the treatment they received. Comments included: "They are very good"; "They are wonderful here" and "The staff are excellent, reassuring and serving the local patient community extraordinarily well".

We saw that the service had systems in place to discuss people's treatment with them, and to obtain their consent as to how care and treatment was given.

Care and treatment was provided in a way that met people's individual needs.

There were effective systems in place to reduce the risk and spread of infection.

We found that medicines were managed and administered correctly.

Staff had received appropriate professional development. Mandatory training for some staff was not up to date

The provider had an effective system to regularly assess and monitor the quality of service that people received

The unit provided people with the opportunity for quick access to health professionals who could give emergency treatment, advice, and referrals to other medical professionals as needed.

The nurse practitioners were appropriately trained and qualified to give treatment and advice. They were able to deal with minor accidents and illnesses and could also recognise serious conditions and refer people for further health care.

We found that staff were trained in safeguarding children and vulnerable adults, and knew the action to take if there was any suspicion of abuse.

The unit was visibly clean in all areas, and there were processes in place to uphold good standards of infection control.

Staff had systems in place to liaise with one another; to provide ongoing support; and to carry out further training for their ongoing skills and development.

People were able to give their views, and were confident that the staff listened to them and would act on any concerns.