• Dentist
  • Dentist

Anchor Road Dental Practice

11 Anchor Road, Walsall, West Midlands, WS9 8PT (01922) 452540

Provided and run by:
Anchor Road Dental Practice

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See old profile

All Inspections

27 January 2022

During an inspection looking at part of the service

We carried out this announced inspection on 27 January 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following questions:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

Background

Anchor Road Dental Practice is in Aldridge, Walsall and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice.

The dental team includes three dentists, seven dental nurses (including two trainee dental nurses), three dental hygienists, two receptionists and a practice manager. The practice has three treatment rooms.

During the inspection we spoke with two dentists, two dental nurses, one dental hygienist, one receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday from 9am to 5.30pm and Friday from 9am to 5pm.

There were areas where the provider could make improvements. They should:

Ensure they continue to implement audits for prescribing of antibiotic medicines considering the guidance provided by the College of General Dentistry.

12 February 2013

During a routine inspection

We visited this dental practice at 10am on Tuesday 13 February 2013. We arranged this visit in advance. This helped to ensure that time was made available for us to speak with staff. On the day of our visit we spoke with two people who used the service. After our visit we telephoned and spoke with four people registered at Anchor Road. We also looked on the NHS Choices website to review any feedback about this service.

Everyone we spoke with was happy with the service provided and the staff. One person told us, "Staff are very attentive and helpful". People said that the dentist explained everything about any treatment they received, including information about costs.

Anchor Road provided private dental treatment and has a contract with the NHS to provide NHS dental care. We saw that information regarding the costs of any NHS treatment was on display in the waiting area. We were told that private fees were available upon request.

We looked around the dental practice and saw that it was clean. Everyone we spoke with said that the dental practice was always clean. One person said, "It is always clean, tidy and warm". An infection control audit seen raised some issues for action. We saw that some issues remained outstanding. The practice manager was aware of action to take to meet infection control standards.

Staff had not received an appraisal of their working practices recently. The manager was aware of this and was planning to introduce a new appraisal system.