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Dimensions 2 Buckby Lane Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 28 June 2012
Date of Publication: 31 July 2012
Inspection Report published 31 July 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

There were enough qualified, skilled and experienced staff to meet peoples needs. We found that Dimensions – 2 Buckby Lane was meeting this standard.

User experience

We used a number of different methods to help us understand the experiences of people using the service. This was because the people using the service had complex needs which meant they were not able to tell us their experiences

Other evidence

There were enough qualified, skilled and experienced staff to meet people’s needs.

There was a team of ‘regular’ staff working at 2 Buckby Lane. We saw the staffing rota for the last month which showed that there were always at least two staff on duty during the day and one person on a waking night duty. This did include the use of agency staff to cover sickness however we did not see an occasion when agency staff were not supported by a regular team member. We were told that the agency staff had to complete an induction and that they tried to send the same staff when possible.

We viewed the agency induction and saw that it covered numerous aspects about the house and the residents including the ‘on call’ and emergency procedure, introductions to the residents and other staff, summary of important issues relating to each resident and the basic care plan for each resident. This meant that all agency staff should have a good understanding of the support each resident required. We saw documentation to show that this had not worked in one case however this had been identified and action taken which meant it would not happen again.

We were told that the use of agency staff potentially limited some of the activities that the residents could participate in however the team of regular staff arranged their rota in a way to keep this to a minimum. One staff member said that the team was “fantastic” and that communication between the team and management was “very good”. While we visited an extra member of staff was allocated time to spend on administration such as updating and reviewing the care plans. This meant that time was not taken away from the residents in order to complete these tasks.

We saw that all staff members had completed all the mandatory training and refresher courses in line with the policy of the home. Some extra training had been completed when one of the residents temporarily required the assistance of a hoist to transfer between his wheelchair, arm chair and bed. We were told by staff that this had been provided by a visiting occupational therapist or the manager of the home.