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Dimensions 2 Buckby Lane Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 28 June 2012
Date of Publication: 31 July 2012
Inspection Report published 31 July 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We found that Dimensions – 2 Buckby Lane was meeting this standard.

User experience

We used a number of different methods to help us understand the experiences of people using the service. This was because the people using the service had complex needs which meant they were not able to tell us their experiences.

We observed the people living in the house and saw that they appeared happy and content and that they interacted well with the care staff. The staff members we spoke with described how one resident did not communicate verbally. This information was reflected in their care plan.

Other evidence

People were supported in promoting their independence and community involvement and they were involved in making decisions about their care and treatment.

The house had a friendly relaxed atmosphere and we saw that the residents were involved in all activities within the house. We observed the staff members assisting the residents complete a variety of house hold tasks such as doing the washing, cleaning their rooms and making the meals. There were lots of picture guides on the walls in the kitchen to assist the residents with various tasks and there was a picture planner to show who was on cooking duty and what was on the menu.

We saw all three residents’ care and support plans. These were ’person centred’ with detailed information about the person and their support needs.. Each had been recently reviewed and it was clear that the resident and their family had been involved in the process. Reference had been made to the Mental Capacity Act and Deprivation of Liberty Safeguards. One resident had a court appointed deputy and their care plan detailed who this was and how best interest decisions should be made.

We were shown one resident’s daily activity flow plan. This was a picture chart of the various activities that they would be completing that day and at what time. The care staff worked through this with the person several times a day to help them to decide what they were going to do.

Each person who lived in the house had a full activities schedule. The care plans detailed the activities that had been tried and a chart had been completed for each detailing ‘what worked’ and ‘what didn’t work’. This enabled a decision to be made whether to make it a regular activity or not.

Risk assessments had been completed for each activity clearly centred on the individual’s safety and encouraging community involvement. This meant that each resident was regularly encouraged and supported to participate in activities they enjoyed which varied from sailing, swimming and carriage driving to attending church, music and dance sessions or an evening out in the pub.