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Archived: Dimensions 61 Somerset Road

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Inspection report

Date of Inspection: 28 February 2012
Date of Publication: 2 April 2012
Inspection Report published 2 April 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

There were systems in place for monitoring and improving the quality of the service for people so that they received quality care.

Overall, we found that Dimensions 61 Somerset Road was meeting this essential standard.

User experience

We asked a person if they liked living at the home, and they told us “yes, it’s alright, not bad not bad”. People appeared happy and relaxed at home.

Other evidence

The provider told us within their registration transition application form that “regular senior management audits are used to gather and assess a range of quality and safety indicators including reviewing accidents, incidents and near misses, allegations of staff misconduct and how these are being investigated, comments and complaints. These audits also involve observations of staff practice and, where possible, interviews with the people using the service.”

Staff showed us records of compliance audits that had recently taken place in November 2011, which showed that a range of quality and safety indicators were assessed including the home’s management of medication and finances. Staff told us that they had received a compliance audit the day before our visit also which demonstrated that the provider was assessing the quality of service offered to people on a regular basis.

Staff told us that monthly key worker meetings were held with people’s key worker to review the month and to plan ahead and to establish any complaints of concerns that people may have had.

The care home recently received a rating of 3 stars Score on the Door from the local authority Environmental Health department. This confirmed the achievement of good standards in respect of food safety.