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Archived: Dimensions 61 Somerset Road

All reports

Inspection report

Date of Inspection: 28 February 2012
Date of Publication: 2 April 2012
Inspection Report published 2 April 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

Staff understood the need to respect people's privacy and dignity and staff interactions with people using the service were sensitive and respectful. The provider ensured as far as possible that people were respected and involved in their care and treatment.

Overall, we found that Dimensions 61 Somerset was meeting this essential standard.

User experience

Staff interacted positively with people using the service throughout the time of our visit. Staff sensitively supported people to get ready for their afternoon activities and explained to them that their car would arrive shortly to take them there. There was a cheerful and inclusive atmosphere in the home. Staff respected people’s choices for example to sit and be with staff in the office or to sit in the lounge. Staff were able to interpret people’s gestures and non-verbal communication, and responded appropriately to these, ensuring people’s needs were met. Afternoon staff greeted people warmly and affectionately when they arrived to commence their shift. People’s privacy and dignity was maintained throughout the duration of our visit.

Other evidence

Each person living at the home had a personalised support plan. These contained a good level of detail about people’s likes and dislikes and support needs, including their cultural needs and communication needs. Staff were working hard to update the support plans using the Dimensions’ new support plan format, which provided greater detail of the needs and preferences of people using the service. Information within these support plans included ways to ensure that people were well supported based on what was important for them and outlined what a “perfect week” would look like for the individual. For example one person expressed that spending time with family and friends was important to them. This detailed information within people’s support plans enabled staff to provide care which was centred around their individual needs and preferences.

People’s individual support plans outlined ways for supporting people to make their own decisions, for example staff were asked to show a person two pictures from the menu board so that they could choose what they would like to eat. Daily records showed how people were supported to participate in activities of daily living such as cooking and setting the table for dinner and tidying up.

Each person had a structured weekly activities programme, which was in pictorial format to enable people to understand the document. Staff told us that they involved people in their care reviews and that over time, they had got to know what each person’s likes and dislikes were through observing their non-verbal cues.