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Archived: Dimensions 34-36 Seagarth Lane

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Inspection report

Date of Inspection: 20, 21 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF | 78.52 KB

Overview

Inspection carried out on 20, 21 August 2013

During a routine inspection

We spoke with two people using the service, and three members of staff. We observed support given to all people using the service during our inspection. A person told us they were very happy and liked living at the home. People appeared happy and contented, and care and support were observed to be respectful and responsive to individuals’ needs.

Staff practices ensured people were enabled to give their consent to care and support whenever possible. Where people did not have capacity to consent, effective systems ensured their rights and well-being were protected in line with legal requirements.

People living at the service and staff knew and got on well with each other. We reviewed care plans for three of the six people at the service and they were detailed, up-to-date and person-centred.

The premises were designed and effectively maintained so as to be safe and suited to the specific needs of people living there. Staff were well supported by managers and colleagues and received sufficient on-going training to be able to carry out their roles effectively. There were adequate systems for recording and responding to complaints, and an easy-read guide to the process was available to people using the service.