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Archived: Dimensions Rushmoor & Basingstoke Domiciliary Care Office

The provider of this service changed - see old profile


Inspection carried out on 5 March 2014

During a routine inspection

At the time of this inspection we were informed that the agency was providing personal care to 12 people. We asked the manager to contact all of the people who were being provided with personal care, and offer them the opportunity to either meet or speak with us by telephone. One person who received a service met with us and told us about the service they received. We also spoke with a relative of another person who received a service on the telephone. Whilst we were at the agency office we also spoke with two members of the management team and two care workers.

We found that people who used the service understood the care and treatment choices available to them and they were involved in making decisions about these. One person told us, "We make agreements and stick to them".

We found that people received safe care and support. People expressed satisfaction with the support provided and the care workers who supported them. One person had recorded in a review of their support, 'I have increased my independent living skills and can now walk to the local town centre unsupervised'.

Suitable numbers of care workers with the necessary skills were employed to provide consistent support. One care worker told us, "I've never missed a shift. I'm flexible and if hours need cover I pick extra up". A relative told us, "We have regular care workers and have a rota for the month ahead so that we know who is coming. They even try and match workers of a similar age to my family member. The relationship is lovely".

Overall, the service had effective systems for monitoring the quality of care and risks, and responded appropriately to concerns, complaints and incidents.

Inspection carried out on 14 March 2013

During a routine inspection

At the time of this inspection this agency provided care and support to 18 people with learning disabilities in their own homes, within the Rushmoor and Basingtoke areas.

We spoke with two people who used the service, two members of staff and three senior staff at the agency office.

People who used the service told us they were able to choose what they did. People's comments included: "The staff help me do things, we do cooking and bowling and I enjoy it" "I have help with the things I need" "The staff help me with my flat, domestic things and the staff are lovely". We found the staff had provided the care people had been assessed as requiring in a way that met their individual needs. People were aware of their support plans and had been involved in their development and review.

People told us they felt safe. We found staff had been trained to recognise and appropriately respond to possible signs of abuse in order to protect people who used the service.

People who used the service said they knew how to complain, although one person said they did not have access to a telephone number to use in the event of an emergency. We found people had the information they needed to make a complaint and the agency had an appropriate system for responding to complaints. The registered manager assured us that although people had been given contact numbers to use in case of an emergeny they would reissue these.