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Archived: Dimensions Rushmoor & Basingstoke Domiciliary Care Office

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Inspection report

Date of Inspection: 5 March 2014
Date of Publication: 19 March 2014
Inspection Report published 19 March 2014 PDF | 80.47 KB

Overview

Inspection carried out on 5 March 2014

During a routine inspection

At the time of this inspection we were informed that the agency was providing personal care to 12 people. We asked the manager to contact all of the people who were being provided with personal care, and offer them the opportunity to either meet or speak with us by telephone. One person who received a service met with us and told us about the service they received. We also spoke with a relative of another person who received a service on the telephone. Whilst we were at the agency office we also spoke with two members of the management team and two care workers.

We found that people who used the service understood the care and treatment choices available to them and they were involved in making decisions about these. One person told us, "We make agreements and stick to them".

We found that people received safe care and support. People expressed satisfaction with the support provided and the care workers who supported them. One person had recorded in a review of their support, 'I have increased my independent living skills and can now walk to the local town centre unsupervised'.

Suitable numbers of care workers with the necessary skills were employed to provide consistent support. One care worker told us, "I've never missed a shift. I'm flexible and if hours need cover I pick extra up". A relative told us, "We have regular care workers and have a rota for the month ahead so that we know who is coming. They even try and match workers of a similar age to my family member. The relationship is lovely".

Overall, the service had effective systems for monitoring the quality of care and risks, and responded appropriately to concerns, complaints and incidents.