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Dimensions Parrot Farmhouse Arborfield Road Good

Inspection Summary


Overall summary & rating

Good

Updated 22 August 2017

This was an unannounced inspection which took place on 12 July 2017.

Dimensions – Parrot Farmhouse is a residential care home which is registered to provide a service for up to eight people with learning disabilities. Some people have other associated difficulties including physical, sensory and emotional needs. There were six people living in the home on the day of the visit. The service generally provides a service for six rather than the eight people they are registered for. The service has three ground floor and three first floor bedrooms. The bedrooms do not have en-suite facilities but there are adequate numbers of bathrooms to meet people’s needs.

At the last inspection, on 30 June 2015, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good:

There is a registered manager running the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to be protected from abuse by staff who had been trained in and understood how to safeguard vulnerable adults. They continued to keep people as safe as possible from harm because they followed the robust health and safety policies and procedures developed by the provider.

There were enough staff, on duty, to ensure people were supported safely. Recruitment procedures ensured, as far as possible, that staff appointed were suitable and safe to work with people. People were given their medicines in safely.

The well- trained staff team continued to meet people’s current and changing needs effectively. People’s health and well-being needs were met and care staff supported people to access support from other health and social care professionals as necessary.

People continued to be supported to have maximum choice and control of their lives. Staff offered them care in the least restrictive way possible, the policies and systems in the service supported this practice.

The staff team were well established, knew people well and remained kind, caring and committed to their work and to the individuals who live in the service. The staff team continued to respect people’s equality and diversity needs and provided totally individualised (person centred) care.

The staff team were highly responsive to people’s individual needs and provided exceptionally responsive and flexible care.

People continued to receive very good care from a well led service. The registered manager was experienced and qualified and listened and responded to people, staff and others. The registered manager was described as approachable, open, caring and very supportive. The quality of care the service provided was assessed, reviewed, improved and developed as necessary.

Inspection areas

Safe

Good

Updated 22 August 2017

The service remains good.

Effective

Good

Updated 22 August 2017

The service remains good..

Caring

Good

Updated 22 August 2017

The service remains good..

Responsive

Outstanding

Updated 22 August 2017

The service was outstanding

People benefitted from an exceptionally flexible and responsive service that was highly person centred.

People had very high quality and totally person centred care plans.

People were offered activities which offered them the opportunity to really enjoy their lives.

Well-led

Good

Updated 22 August 2017

The service remains good.