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Dimensions Parrot Farmhouse Arborfield Road Good

Inspection Summary


Overall summary & rating

Good

Updated 10 April 2020

About the service

Dimensions Parrot Farmhouse is a residential care home which is registered to provide a service for up to eight people with learning disabilities. There were six people living in the service on the day of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

We received extremely positive feedback about the exceptional care and how the support people received positively impacted on their lives. People and their relatives were extremely positive about the caring and responsive approach of the staff.

People continued to be protected from the risk of abuse because systems and processes supported this practice. Risks to the environment and people's health had been identified, assessed and managed safely. Medicines were managed safely. Accident and incidents were recorded and reviewed to promote learning and prevent reoccurrence.

There were enough staff to keep people safe and staff had been recruited safely. There was a regular training programme which gave staff the right knowledge and skills for their roles.

People were involved in their care and were supported to make decisions. People had a healthy, varied diet and ate food they enjoyed. Staff supported people to access relevant healthcare services, followed professional advice and provided consistent care.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.

People received care and support from staff who were caring, compassionate and familiar to them. Staff provided care and support with consideration to people's needs and preferences. It was evident staff had formed genuine relationships with the people they supported.

People received personalised care and support which met their needs, reflected their preferences and promoted their wellbeing. People's care and support had been planned and developed in partnership with them. People were regularly consulted about their views of the service. People were provided with regular opportunities to enhance their social well-being. The high standard of care which people received from staff led them to achieve positive outcomes. The service responded and adapted to meet people's change in care and support needs in a timely way. People's communication needs were identified, and their end of life wishes explored. Systems were in place to enable people and their relatives to raise concerns.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible to gain new skills and become more independent.

Systems and processes monitored the quality of the service provided. These included regular checks on the safety of the environment and the quality of care people receive. Staff felt valued and worked well as a team to benefit people. People and their relatives were complimentary of the registered mana

Inspection areas

Safe

Good

Updated 10 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 April 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 April 2020

The service was well-led.

Details are in our well-Led findings below.