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Dimensions 2 Dunstans Drive Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 9 October 2013
Date of Publication: 7 November 2013
Inspection Report published 07 November 2013 PDF


Inspection carried out on 9 October 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. This is because the people using the service had complex needs which meant they were unable to tell us their experiences.

During our inspection we observed a relaxed and welcoming atmosphere from the people living in the home and staff. One relative of a person using the service we spoke with was complimentary about the care their relative received. They told us �I am very happy with the care X receives. I know X is very happy in the home.�

Care was planned with the involvement of the people who use the service and their relatives where appropriate. Support plans reflected their individual needs. We found people were provided with appropriate care to meet their needs.

A relative we spoke with told us the home was always kept clean and tidy. However the provider had not maintained appropriate standards of cleanliness and hygiene in the shower rooms in the home. This meant people were not protected from the risk of infection. We observed a clean environment throughout the rest of the home.

All the required information checks were in place prior to the employment of staff with the exception of full employment histories. The provider was unable to provide a satisfactory explanation for these gaps in employment histories. This meant the provider did not have an effective recruitment process, to ensure that people who use the service were not placed at risk of being cared for by staff who were not suitable.

There were processes in place for recording, investigating and resolving complaints from people who use the service and their relatives. The provider had written information on their complaints procedure, including an easy read version, which had been made available to people who use the service and their relatives.

People's records were accurate and fit for purpose. People�s records could be located promptly when requested but were not securely stored. There were incomplete records relating to people employed.