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Dimensions 43 Clayhill Road Good

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Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 6 December 2012
Inspection Report published 6 December 2012 PDF | 84.08 KB


Inspection carried out on 7 November 2012

During a routine inspection

People told us they were involved in making decisions and choices about their care and their day-to-day lives and the records we saw reflected this.

Care plans and supporting documents were detailed and provided the information staff required to meet people�s needs. They were supported, where necessary, by detailed risk assessments. The support of external healthcare specialists had been sought where necessary.

People were supported to live a fulfilling life through activities and access to events and facilities in the community. They had opportunities to go away on holidays. The feedback from people about their care and support was very positive. People felt safe and well cared for.

The staff received a detailed induction and were provided with a rolling programme of training to enable them to support people appropriately. Staff were supported through regular supervision and annual performance appraisals. The provider had systems in place to monitor the operation of the service. However, the views of the people supported and their representatives, about the operation of the service, had not been sought recently.