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Archived: Claremont Hospital

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Inspection report

Date of Inspection: 8 January 2014
Date of Publication: 6 February 2014
Inspection Report published 06 February 2014 PDF | 85.84 KB

Overview

Inspection carried out on 8 January 2014

During a routine inspection

During this inspection we focused on the outpatients departments where patients arrived for appointments before or after treatment. We spent time speaking with patients and their relatives. We interviewed staff which included doctors.

Patients told us that the treatment they had received was their choice and they were not pressurised into making any decisions that they did not agree to. Patients said that they expressed their views and were able to be involved in making decisions.

Treatment was planned and delivered in a way that was intended to ensure patients' safety and welfare. Patients’ decisions were followed up by risk assessments to ensure the treatment plan minimised the risk to patients. Doctors and nurses said, when choosing treatment all associated risks were discussed with patients before they made the final decision.

To maintain continuity staff at the hospital worked in co-operation with other outside agencies.

Patients were cared for in a clean, hygienic environment. Dedicated members of staff carried out cleaning duties. The infection control lead for the hospital encouraged staff to take ownership for maintaining good practices and promoting infection control.

Patients were cared for by staff who had been appropriately checked for their fitness before staff began work.

Patients were aware of the complaints policy. They had their comments listened to without the fear of being discriminated against for making a complaint.