• Dentist
  • Dentist

J. Hibbert Dental Suite

Eagle Bridge Health And Well Being Centre, Dunwoody Way, Crewe, Cheshire, CW1 3AW (01270) 214949

Provided and run by:
Mr. Jeremy Hibbert

Important: This service was previously registered at a different address - see old profile

All Inspections

20/02/2024

During a routine inspection

We carried out this announced comprehensive inspection on 20 February 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a second CQC inspector and a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Most emergency medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

J. Hibbert Dental Suite is in Crewe and provides NHS dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists, 1 dental therapist, 3 qualified dental nurses and 1 receptionist. The practice has 2 treatment rooms.

During the inspection we spoke with 1 dentist and 1 qualified dental nurse. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday, Wednesday, Thursday and Friday from 9am to 5pm

Tuesday from 9am to 6pm

There were areas where the provider could make improvements. They should:

  • Take action to ensure the availability of equipment in the practice to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.

18 November 2013

During a routine inspection

During our announced inspection on 18 November 2013 we spoke to one of the two dentists working that day, the senior dental nurse, two other members of staff and two people who used the service.

Staff we spoke to told us that they knew about data protection and confidentiality and we were shown training records which evidenced formal training on the subjects.

People told us they were treated well at this practice and they were happy with the service provided. One person we spoke to said; "He is a great dentist, always very polite and I can always get an appointment at short notice.'

People told us that the practice was always clean when they attended. They told us that staff always wore gloves and other protective equipment when they were being treated.

Staff told us they enjoyed working at the practice, one nurse told us; 'I love it here, it's absolutely fantastic.'

People we spoke to were confident they could make a complaint if they needed to.