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Archived: Dimensions 22 Mill Croft Good

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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 7 August 2013
Inspection Report published 07 August 2013 PDF

Overview

Inspection carried out on 10 July 2013

During a routine inspection

We found people were involved as much as possible in decisions about care and treatment. Decisions were made in people�s best interest when they were assessed as not having capacity to make the decision. We observed staff speak with people in a caring and friendly way.

People who used the service were provided with a balanced and varied diet. We found staff were knowledgeable about people�s nutritional needs and health professionals provided guidance and treatment when required.

We found people received their medicines as prescribed.

We found there were sufficient staff employed in the service to meet people�s needs. Relatives said staff kept them informed about important issues and they had observed staff treat people with dignity and respect. Comments included, �The staff are great, you can talk to them� and �They are lovely and really seem to understand her. The staff are calm and don�t flap. I trust them completely.�

The service had a complaints procedure and people who used the service were provided with information in a format that was appropriate for them. Relatives told us they knew how to complain and would feel able to complain if required.