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Lathbury Manor Care Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 28 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

Overview

Inspection carried out on 28 June 2013

During a routine inspection

We spoke with four people using the service and asked them about their experience of using the service. All of the people we spoke with confirmed they were pleased with the care they received; they told us the staff were friendly helpful and polite. They also told us they were treated with dignity and their privacy was respected.

During our visit we observed that staff spoke to people politely and asked for their consent before providing care and assistance. For example, we observed people being offered their medicines; the staff asked whether they needed any prescribed medicines for pain relief.

We looked at the care records for two people using the service. We found the care plans detailed the specific elements of people's care and treatment needs and staff had amended the care plans as and when changes were required.

We found that the provider operated effective recruitment procedures in order to ensure that staff employed at the service were of good character, had the qualifications, skills and experience necessary to their roles and responsibilities.

We found that the provider carried out annual quality assurance surveys to give people using the service, their relatives and other people involved in their care the opportunity to provide feedback about the service provision.