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Archived: Dimensions 44 Castle Road

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Inspection report

Date of Inspection: 9 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF | 80.82 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 September 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

There were sufficient qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We found that there were usually sufficient staff on duty to meet the needs of people who were used the service. During our inspection we observed that staff spent time talking with people and responded to requests that they had made.

One member of staff told us that they believed the staff team to be: “Brilliant”. Relatives we spoke with described the staff as: “Very good” and “Wonderful”. The provider may wish to note that on arrival at the home we were informed that two members of staff were on duty. Staff told us that there were usually three but they were short staffed. We looked at the rota for the forthcoming week and saw that other days did have three people scheduled to work however there was a dependency on agency staff and relief staff. The registered manager told us that the majority of the agency staff had worked at the home in the past. Therefore they knew people who used the service and had an awareness of their individual care needs.

We spoke with staff on duty who confirmed that they had previously worked on shifts when two members of staff were available. One member of staff told us that it was: “Better when three of us are on”. Another person told us that it was possible to meet people’s needs with two people but that at times it meant people were not able to go out. One member of staff told us that: “At times we have plenty of staff. We do the best we can”.

We were informed that the shortage was due to staff absences. The registered manager told us that they tried to use the same relief staff to ensure continuity of care. We were also told that management tried to ensure that people who used the service were not affected by a reduced staff number. We were informed that the reduced level on the day of our inspection was due to staff on annual leave. We were assured by the registered manager that interviews were scheduled to take place the following week and therefore they anticipated that the number of permanent staff on duty would increase.