You are here

Archived: Dimensions 44 Castle Road

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 9 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF | 80.82 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 September 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We found that people’s needs were assessed and care and treatment had been delivered in line with their individual care plan. We saw that staff had a kind and caring approach towards people they supported. People looked happy, comfortable and relaxed in their home.

During the inspection we spent time in the communal areas of the home so we could observe what happened. Most of the people who used the service had limited communication skills. We did not see any indication through either body language or gestures that people were not at ease with the staff members on duty. We saw that people responded positively to the interactions from staff. We saw staff spent time to reassure people who used the service when they showed signs of anxiety.

One relative told us that staff were: “So caring” and added: “I don’t know how to thank them”. Another person told us that their relative: “Always looks smart and happy” when they visited.

We looked at the care records for two people and saw how their care had been provided and managed. We saw that these care records had been reviewed and reflected any changes in people’s care needs. We were informed that relatives and advocates were invited to review meetings to discuss the care provided. This was confirmed by relatives we spoke with. This meant that care and treatment was planned in a way that was intended to ensure people’s safety and welfare.

Staff told us that medical support had been sought for people who used the service from doctors, physiotherapists, chiropodists and psychologists. One member of staff told us that speech and language therapists were involved in the care of people who used the service due to their risk of choking. During our inspection staff contacted a doctor due to a health care concern regarding one person who used the service. Staff told us that people who used the service attended annual well man clinics. Well man clinics offer a range of heath checks for men. Relatives we spoke with confirmed that people who used the service received appropriate medical support and that they were kept informed of how people were. This meant that the service used other health care agencies as needed to make sure people’s health care needs were met.

We found that staff had a good knowledge of the care needs of people who used the service. The information given by staff was consistent and matched what we saw happened during our time at the home.

During our inspection we saw that staff involved people in the daily tasks around the home. For example staff encouraged people assist to take crockery to be washed up. This meant that people were supported to remain as independent as possible.