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Archived: Dimensions West London Domiciliary Care Office

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Inspection report

Date of Inspection: 7 June and 5 July 2013
Date of Publication: 14 August 2013
Inspection Report published 14 August 2013 PDF | 76.68 KB


Inspection carried out on 7 June and 5 July 2013

During a routine inspection

We previously inspected Dimensions West London Domiciliary Care Office (Dimensions) on 11 and 18 December 2012 and found the provider was not meeting the essential standards in respecting and involving people who use services, care and welfare of people who use services and staffing.

On our inspection of 7 June 2013 and 5 July 2013 we found the provider had made improvements in the areas that had been identified. Care plans had been revised and updated. These incorporated people's individuals support needs and consideration had been given to involving people in the development of their care plans.

We found one location where people lived was being managed by the Assistant Operations Director on a temporary basis until the newly appointed manger commenced employment in July 2013. Experienced staff had been designated to work with people and support them according to their care plan.

During the course of our inspection we received concerning information from the local safeguarding team regarding two people who used the service. We visited some people in their homes to talk to them and to find out about their care. We found that the service was failing to ensure their safety and welfare. We have referred our concerns to the police and local safeguarding authority for further investigation. We will continue to monitor the service to ensure improvements are made.