10 January 2017
During a routine inspection
We rated 3 Gray Street as good overall because:
- People who use the services had access to support from staff 24 hours a day including up to three hours of individual time for support and guidance.
- Staff helped people who use the services to achieve independent living and manage their long term chronic mental health issues including substance misuse issues.
- The environment at 3 Gray Street was visibly clean. The flats were in good decorative order and had new furnishings. Service users were able to personalise their flats.
- Staff received an induction period and mandatory training, including shadowing a member of staff before completing shifts on their own.
- There was effective liaison and partnership working between the staff and external professionals at 3 Gray Street and the community mental health teams who were involved with the people who used the services.
- People who used the services reported that staff were supportive and caring.
- Staff received regular supervision and de-briefings following serious and untoward incidents.
- People who used the services actively contributed to their support plans and there was evidence of the collaborative work between the service user and staff working towards personalised goals.
- The compliance rates for mandatory training for staff were high.
However:
- People who used the services were unsure about how to access advocacy services and there was no information about advocacy services displayed on the premises.