Archived: 13-17a St Georges Street

Updated 20 April 2017

Maplyn Care Services Limited provide community-based mental health services for adults of working age at 13-17a St.Georges Street in Northampton. The location accommodates and provides rehabilitative support for both males and females who live in self-contained flats.

We will review the registration for this location in order to establish whether this provider is more suited to the adult social care directorate. There was a registered manager in place at the location. 13-17 a St.Georges Street is currently registered for the treatment of disease, disorder or injury under the Health & Social Care Act 2014.

The service offers a range of supportive intervention for those using the service who have complex mental healthcare needs including issues with substance misuse and social problems. The maximum amount of people who reside at 13-17a St.Georges Street is twelve. At the time of inspection there were six flats occupied. Each person had their own flat with a bathroom, bedroom and kitchen/lounge area. There is a registered manager in place and the service is registered for treatment of disease, disorder or injury, accommodation for person who require treatment for substance misuse and diagnostic and screening procedures under the Health & Social Care Act 2014.

Some people who use the service may be subject to a community treatment order under the Mental Health Act 1983 or a conditional discharge from the courts. People who use the service are able to leave the building at will as every person has a key to the front door and their individual flats.

All the people who use the service at 13-17a St.Georges Street hold a tenancy agreement for their accommodation. This meant that the flats are considered to be their home. 13-17a St.Georges Street was last inspected on the 22 and 23 August 2013. The provider met all the standards at the time of inspection.There were no compliance actions identified at the last inspection.

Updated 20 April 2017

We rated 13-17a St.Georges Street as good overall because:

• People who use the services had access to support from staff 24 hours a day including up to three hours of individual time for support and guidance.
• Staff had received mandatory training and induction to work at the service.
• Staff helped people who use the services to achieve independent living and manage their long term chronic mental health issues including substance misuse issues.
• The environment at 13-17a St.Georges Street was visibly clean. The flats were in good decorative order. Service users were able to personalise their flats.
• Staff received an induction period and mandatory training, including shadowing a member of staff before completing shifts on their own.
• There was effective liaison and partnership working between the staff and external professionals at 13-17a St.Georges Street and the community mental health teams who were involved with the people who used the services.
• People who used the services reported that staff were supportive and caring.
• Staff received regular supervision and de-briefings following serious and untoward incidents.
• People who used the services actively contributed to their support plans and there was evidence of the collaborative work between the service user and staff working towards personalised goals.

However:

• People who used the services were unsure about how to access advocacy services and there was no information about advocacy services displayed on the premises.

Updated 20 April 2017

Good