7 February 2013
During a routine inspection
Some people have complex support needs, with some difficult to manage behaviour. Staff did not involve all of the people who lived here in decisions about their care or know what was currently important to them.
We saw staff generally knocked on doors to respect people's privacy and saw staff speak with people in a respectful way.
Some care plans and risks assessments did not give staff enough information to support people to meet their current needs. Not all people were given opportunities to take part in a variety of activities of their choice to ensure that they had had interesting lives. One person told us,' I go to college. I am learning about food and how to cook for myself.'
Staff had the training and information needed if they had any concerns or there was an allegation of abuse. Safeguarding information was not available to all of the people who lived here.
Management systems to audit the safety and quality of the care and to ensure that people received care that met their needs were not robust. One person spoken with told us 'I meet with my key worker and social worker about my care plan. We are not asked here what we think about the home. I like it here. I do not want to move.'