You are here

Archived: Dimensions 1 Abell Gardens

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 8 May 2013
Date of Publication: 11 June 2013
Inspection Report published 11 June 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 May 2013, observed how people were being cared for and talked with carers and / or family members. We talked with staff.

We reviewed all the information we have gathered about Dimensions 1 Abell Gardens.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The manager told us the provider was currently carrying out a survey of people who use the service and their families as part of the launch of a Family Charter. The Family Charter is a document which sets out the expectations of both the provider and the people who use the service and their families. The manager told us they were planning to meet with relatives in order to obtain their views about the service.

The provider ran a service -user led forum called Everybody Counts led by the people who use the service. One of the people who lived at the sister home to 1 Abell Gardens was the representative for this home. They showed us the minutes from the recent meetings. The minutes were in an easy read format and the minutes were included in the residents meetings at 1 Abell Gardens. This showed that people who use the service were asked for their views about their care and treatment and they were acted on.

The provider carried out quarterly compliance audits at the home which looked at a range of topics including planning and delivery of care, recruitment and training and premises, health and safety. The manager told us they received a written report after each audit and an action plan was put in place where any findings were identified. We looked at the most recent report and found the audits were up to date and action had been identified and acted upon.