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Archived: Chorley Medics Ltd

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Inspection report

Date of Inspection: 12 December 2012
Date of Publication: 3 January 2013
Inspection Report published 3 January 2013 PDF | 77.34 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 December 2012 and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

The overall responsibility for the service was with the Medical Director, who was also the Registered Manager for the organisation. The Medical Director was a member of the executive team, which also included the Director of Clinical Governance, the Finance Director and a Director Without Portfolio.

There was an Operations Manager a Nurse Manager and Audit Clinician who reported to the Medical Director. The Nurse Manager was supported by five nurses. The Audit Clinician was responsible for carrying out routine audits and quality monitoring.

The Operations Manager was also the Nominated Individual for the organisation and was responsible for the day to day operations of the service. The Operations Manager was supported by an Assistant Manager, 12 call handlers, 10 navigators (drivers) and approximately 60 qualified General Practitioners (GP’s). The majority of GP’s were practicing clinicians who worked within the surgeries that were supported by the service.

The service operated from 6pm to 8am on weekdays and over the full weekend. We looked at the most recent staff rotas which showed that there were at least three GP’s in place up to 8pm, at least two GP’s up to 11:30pm and at least one GP overnight.

There were also arrangements in place for at least two call handlers up to 11pm and one call handler overnight during the week. During the weekends, there was a Nurse Advisor in place to assist the GPs in the provision of triage and advice.

There was a Cleaner in place, who worked five days per week. The staff were also supported by a navigator who had additional responsibilities for maintaining and servicing the vehicles, and a navigator with specific health and safety responsibilities.

We looked at records which showed that the staff had the appropriate qualifications and professional memberships which were being reviewed on a regular basis to ensure they remained up to date.

The Nominated Individual told us that they were adequately resourced to meet the needs of the people who use the service and were able to cover for any sickness or absence with the existing team of staff.