You are here

Labco Huthwaite Pathology Lab

All reports

Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF | 77 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 September 2012 and talked with staff.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to health, safety and welfare.

Reasons for our judgement

The laboratory provides a service to another organisation Fresenius Medical Care (FMC). FMC operate individual clinics where patients attend for dialysis. We saw how there was an agreement for the pathology laboratory to provide services for FMC. This meant that the laboratory had no direct contact with patients.

We saw how Fresenius had surveyed the clinic managers for their views on the satisfaction of the services they received from the laboratory. The report was shared with the laboratory. The results of this survey indicated that technical advice was readily available from the laboratory, specimen transport was considered good and both urgent and routine reports were received in a timely manner.

We saw that the company was registered with the Data Protection Agency to hold patient and staff information. Staff records showed that the organisation ensured staff working in the laboratory were aware of their legal responsibilities to hold personal information secure, accurate and up to date.

Bi monthly staff meetings held to discuss service improvements.

Continuous audits were undertaken on all systems within the laboratory and records demonstrated that learning took place when issues were identified. Action plans demonstrated that the provider took appropriate action to deal with any issues affecting the quality of the service.

The manager told us that he was in the process of trying to arrange a liaison committee with the organisation they provided services to as part of the quality system.