The Care Quality Commission

Archived: Sk:n - John Bell and Croydon

50-54 Mezzanine Floor, Wigmore Street, London, W1U 2AU

Provided and run by:
Lasercare Clinics (Harrogate) Limited

All Inspections

20 November 2012

During a routine inspection

It was not possible to speak to people who use the service as no one had an appointment booked during the inspection. However, we looked at feedback questionnaires that had been submitted via the provider's website in September and October 2012. People were required to rate their experience of the consultation and treatment out of 10. All respondents had rated their experience as positive. We looked at consultation notes and saw that the therapist had explained the procedure, discussed different options and advised people of the possible risks of the treatment. A detailed medical history had been taken for each person and a record was kept of the laser machine's settings used for each treatment.

There were policies and procedures in place for staff to deal with foreseeable emergencies and any adverse incidents. These were reported to the provider's medical directors. Staff could access further medical advice, if required.

There were effective recruitment processes in place and the appropriate checks were carried out before a person could start work. There were systems in place to monitor the quality of the service provided. We saw evidence that audits were carried out both by clinic staff and staff at provider level. An action plan was put in place for any areas that needed improvement. People who use the service were asked for their feedback and the manager would follow-up on any negative feedback.