Archived: North West Clinic

North West Clinic is operated by Fars Med Limited. The service is based in Preston town centre and the service offers specialist treatment of varicose veins and other vascular conditions for private fee-paying adults.

The service is delivered within an old listed building that was a former Chapel on Regent Street. North West Clinic is situated on the first floor of the building which can only be accessed by stairs. The clinic facilities are spread over seven rooms, which include a patient waiting area, reception and office, a consultation room, a treatment room, a recovery room, a kitchen, a bathroom and a storeroom.

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. The service kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave patients enough to drink. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients.

However:

• The service did not manage medical consumable items well
• There was no lift access to the service