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Archived: Clark James Norwich Limited

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All reports

Inspection report

Date of Inspection: 15 November 2012
Date of Publication: 22 January 2013
Inspection Report published 22 January 2013 PDF


Inspection carried out on 15 November 2012

During a routine inspection

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. The manager told us that signed copies of people's service agreements were maintained in individual care files, which were kept in people's own homes.

One person we spoke with told us that, when their relative had first started using the agency, there had been a number of staffing issues and staff had not always arrived to provide support at the agreed times. However, they said that things vastly improved when the new manager was employed.

Care and support packages were compiled on a person centred basis and varied from 'popping in' to prompt a person to take their medication or a few short visits each day to assist with personal care, through to 'sleep in' duties and full waking night support.

We saw that one person's goal was recorded as being able to remain in their own home, which was stated as being their preferred place to live.

Pre-employment checks such as clear disclosures from the Criminal Records Bureau (CRB) and references were obtained for all staff before they started working for the agency. We also saw from the staff records that regular training was provided for staff in areas such as safeguarding and adult protection.

There were a number of systems in place that enabled the provider to continually assess and monitor the quality of service provided by the agency.