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Archived: Peterborough Recovery Service

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Inspection report

Date of Inspection: 17 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF


Inspection carried out on 17 July 2013

During an inspection to make sure that the improvements required had been made

We completed this follow up inspection to check that the provider had acted on improvements that we said needed to be made as a result of our inspection of 23 October 2012.

Our inspection of 17 July 2013 found that people who used the service were receiving all of the medical treatment and support they needed. A person said, �I see my keyworker and my doctor who know me and what help I need. I�ve no complaints because I get the help I need and the staff really want me to recover and tell me they can help me�.

We saw that people were treated with dignity and respect. This included staff making sure that people could speak with them in private. Also, measures were in place to ensure that confidential personal information was kept private.

People who used the service told us and records confirmed that there was a clear emphasis on rehabilitation with people being supported to begin and sustain their individual journeys to recovery.

Documents and records showed that people were reliably and safely receiving the medication they needed to support them during their recovery.

We saw that documents and records were clear, accurate and comprehensive. This enabled them to effectively guide staff when providing people with the personalised treatment and support they needed.